Terms & conditions
1. Delayed Payment
Delayed payments may result in cancellation and forfeiture of applicable amounts.
2. Tax Collected at Source (TCS)
2% TCS is charged as per applicable Indian tax laws on the total tour cost and is payable with the final payment. Higher TCS may apply if PAN is inoperative or not linked with Aadhaar.
3. Visa rejection
In case of visa rejection, we offer 100% Visa Protection. If a visa is rejected, the complete amount paid to ORN will be refunded 100%. The Visa Rejection Protection Plan is a mandatory inclusion in every ORN package and cannot be removed. Any payments made to VFS, embassies, consulates, or any third party outside ORN are not covered under this plan and are not eligible for refund.
4 Operator Cancellation
If the tour is cancelled by the operator due to operational reasons, low participation, force majeure, or government restrictions, the tour cost paid will be refunded. However, visa fees, visa assistance charges, insurance premiums, self-booked flights, domestic travel, hotel bookings, and any other personal expenses or non-recoverable costs shall be non-refundable.
5. Travel Insurance
Standard Travel Insurance in included in the package. Insurance premiums are non-refundable once issued.
6. Passport, Visa & Immigration
Guests must hold a passport valid for at least six months beyond the return date. Visa approvals are at the discretion of the respective authorities. Visa fees are non-refundable.
7. Flights
Flight schedules, airlines, routes, and timings are subject to change. Flights may include up to two stops and layovers of up to eight hours. Baggage allowance is as per the airline’s policy.
7.1 Flight Disruptions
Rebooking is subject to airline policy and availability. Rebooking on another airline will be treated as a new booking, and any fare difference must be paid by the guest. Airline refunds, if applicable, will be passed on as per airline rules.
8. Hotels
Hotels may be replaced with a similar category property if required. Standard check-in is around 4:00 PM and check-out around 11:00 AM. Early check-in and late check-out are subject to availability and additional charges.
9. Tour Operations
Tours require a minimum of 20 passengers. The itinerary may change due to weather, operational, safety, or local conditions. Suitable alternatives may be arranged where possible. No refund is available for unused services after the tour begins.
10. Luggage
Each guest may carry one check-in suitcase and one cabin bag up to 7 kg.
11 Promotional Offer
This promotional offer is valid only for customers who book directly with us.
12. General
Refunds will be processed after deducting applicable charges. Exchange rate differences and bank charges, if any, shall be borne by the guest. By making a booking or payment, the guest agrees to these Terms & Conditions.